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Death Benefits

We Are Here to Support You Through This Difficult Time

This page provides clear, simple guidance on how to access the retirement savings of a deceased loved one

A Message of Condolence

Please accept our sincerest condolences on your loss. We understand that this is a challenging period, and our goal is to guide you through the process of accessing your loved one’s death benefits with clarity, compassion, and simplicity.
This page outlines the necessary steps and documents required to make the claim process as smooth as possible for you.

Who Can Claim the Death Benefits?

To ensure the funds are paid correctly and securely, the full balance of your loved one’s Retirement Savings Account (RSA) will be paid to the legal beneficiary. This is determined in one of two ways:

  1. The Executor(s) named in a valid Will left by the deceased.

The Administrator(s) named in a Letter of Administration (if the deceased did not leave a Will)

Who Can Claim the Death Benefits?

To ensure the funds are paid correctly and securely, the full balance of your loved one’s Retirement Savings Account (RSA) will be paid to the legal beneficiary. This is determined in one of two ways:

  1. The Executor(s) named in a valid Will left by the deceased.

The Administrator(s) named in a Letter of Administration (if the deceased did not leave a Will)

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Scenario A

Who Can Claim the Death Benefits?

If the deceased left a valid Will, the claim will be processed using this document.
Checklist of Required Documents:

☐ A formal Notification Letter from the Executor(s) or a family member.
☐ A copy of the Death Certificate.
☐ A copy of the Will.
☐ A copy of the Grant of Probate (This is a legal document that confirms the Will is valid and the Executor has the authority to act).
☐ A valid Means of Identification for each Executor named in the Grant of Probate (e.g., National ID, Driver’s License, International Passport).
☐ Bank account details of the Estate (as specified in the Grant of Probate).

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Scenario B

If Your Loved One Did Not Leave a Will (Died Intestate)

If the deceased did not leave a Will, the family will need to obtain a legal document called a Letter of Administration.

What is a Letter of Administration? It is an official document issued by a competent court that appoints one or more persons (called Administrators) to legally manage and distribute the assets of the deceased.

Checklist of Required Documents:
☐ A formal Notification Letter from the Administrator(s) or a family member.
☐ A copy of the Death Certificate.
☐ A copy of the Letter of Administration.
☐ A valid Means of Identification for each Administrator named in the Letter of Administration (e.g., National ID, Driver’s License, International Passport).
☐ Bank account details of the Estate (as specified in the Letter of Administration).

How to Begin the Process: A Step-by-Step Guide

01

Notify Parthian Pensions

  • Please inform us of the RSA holder’s passing by visiting any of our branches or contacting our Beneficiary Support Team.

02

Gather and Submit Your Documents

  • Using the checklists above, gather the required documents based on your situation.
  • Submit the documents at any Parthian Pensions branch. Our team will review them with you to ensure everything is in order.

03

Verification and PenCom Approval

  • We will handle the rest. Parthian Pensions will verify the documents and submit the application to the National Pension Commission (PenCom) for final approval.

04

Secure Payment

  • Once PenCom approval is received, the full RSA balance will be paid directly into the specified Estate bank account. We will notify you once the payment has been made.

Frequently Asked Questions (FAQs)

Once we receive all complete and correct documents, we promptly submit them to PenCom. The timeline then depends on PenCom's approval process. We will provide updates and follow up diligently.

No. In line with the Pension Reform Act, payments of death benefits are tax-free.

The benefit will be paid into an account opened in the minor's name but managed by the Executor named in the Grant of Probate until the minor reaches the age of 18.

This legal document is obtained through the Probate Registry of a competent court. We strongly advise that you seek guidance from a legal practitioner to assist with this process.

We are committed to providing you with respectful and professional service during this time. Please do not hesitate to reach out to our dedicated team for any assistance.

  • Download a claim form
  • Contact our support team

Need Help or Have Questions?

• Call our Transfer Helpline: 0700-00-72784736
• Email us: info@parthianpensions.com
• Visit any of our Branch Locations

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Copyright 2025 Parthian Pensions Limited. All rights reserved

Copyright 2025 Parthian Pensions Limited.
All rights reserved

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